Guides
Ticket System Setup
Create ticket panels, categories, staff access, limits, and transcripts.
Start with a ticket category and a support role. Create a ticket panel, choose whether users open tickets by button or select menu, and set maximum open tickets to avoid spam.
Ticket channels should be private to the opener, staff, and the bot. Closing a ticket can create transcript data, so avoid storing unnecessary private information and inform users how ticket content is handled.
Use sensible channel permissions and test the full open, claim, close, and transcript flow before announcing the panel.
Ticket channels should be private to the opener, staff, and the bot. Closing a ticket can create transcript data, so avoid storing unnecessary private information and inform users how ticket content is handled.
Use sensible channel permissions and test the full open, claim, close, and transcript flow before announcing the panel.